She said there were “ball bearings all over the room” and they hit her like “shrapnel,” KARE reported.
The force also caved in the side of the dryer, breaking it.
Van Beck said she bought the machine three years ago, and this model is not under any sort of recall. She said she is grateful that none of her five children were near the front-loading door of the washer.
"It would have been deadly,” she told KARE. “And that's what scares my husband and I the most.”
Attempts to contact Whirlpool for a comment were unsuccessful, KARE reported. However, Van Beck said she got through to a customer service representative, who said Whirlpool agreed to buy her a new washer and dryer, KARE reported.