LA Fitness, in a statement Thursday, said there was confusion among the employees at the club.
"Clearly, (Oates’ workout partner) is a long-time member, with a current, valid membership. We want to clarify that no membership was canceled and no one, including the member's guest, was banned from the club."
A spokeswoman for Fitness International, the parent company of LA Fitness, said the three employees involved in the incident are no longer with the company, according to The Associated Press.
LA Fitness said it has apologized to the current member, assuring him that "he and his guests are welcome in our clubs at all times."
"We are currently exploring potential training content and opportunities to better train our staff," the company said.