"My mind got uncontrollable and that's why I acted the way that I did," Toriana told WSB-TV.
The 20-year-old said she lost her cool Thursday when the customer started repeatedly degrading her after some confusion on how to ring up the order.
"She said, 'Do you understand? Are you stupid?' At that point, I felt like, OK, I'm not stupid. I'm not incompetent," Toriana said. "I'm new and I didn't know how to provide her the things she wanted and the way she wanted them."
The former worker said she let her emotions get the best of her and typed the comment on the receipt, not knowing that it would cost her her job.
"If you could take it back, would you take it back?" WSB-TV’s Nefertiti Jaquez asked.
"Yes, because I do not want to represent Panera that way. That is not the way they trained me. I'm not that way," Toriana said. "There is no excuse to write that on a ticket."
Jaquez contacted the customer, who said she never degraded the worker, but is happy that Toriana was fired.
“I feel like she tried to ruin my name and who I am and my position at the company, which she did,” Toriana said.
Credit: Photo contributed to WSB-TV