The Consumer Product Safety Commission has approved the recall. Under the recall, the company will provide reinforcement clamps for the trampolines as part of a free kit. Customers should immediately stop using the affected products and contact Super Jumper for a free repair kit.
Consumers can get the free kit by filling out and sending the recall customer information sheet at the Super Jumper website. Kits may take one to three months to process. A replacement trampoline or refund will not be provided if the clamps are installed.
Consumers can contact Super Jumper at 866-757-3636 from 9 a.m. to 5 p.m. Pacific time Monday through Friday or email firstname.lastname@example.org. They can also visit the Super Jumper website.