Warning: The videos in this story contain footage some may find disturbing.
Crowe filed a police report against Lucca for animal cruelty, and the investigating detective wrote that the groomer admitted to the dog's injuries. But when WFTX caught up with Lucca, she blamed her former employee Briana Brady, saying that she was the only one ever in the room alone with Crowe's pet and, added, "If you see that video, I know it looks bad, but that's not what I'm doing."
“What the dog did was pass out and she faints, and what I did was hold her head and shake her. That’s all,” Lucca said.
Brady said she's witnessed a disturbing pattern of abuse from Lucca, telling WFLA, "I've seen her choke out and slam a dog in the bathtub."
Dog mauled, killed by pit bull at PetSmart during grooming appointment
“I’ve been crying nonstop. It just breaks my heart to see someone mistreat an animal like that,” she said.
Brady has hired an attorney and plans to file a civil suit against the groomer, but that suit has not yet been filed.
Since the video came out, the Google rating for Lucca's spa has dropped to a dismal 1.8 stars. But even before Brady's Facebook post, customers wrote reviews indicating abuse, one woman claimed that when she picked up her dog, she "noticed at least 3 very red areas where the clippers must have gotten too close." Six years ago, one customer wrote that she was "horrified to walk in there and see a dog sitting in a pool of blood and whimpering from having its nails cut incorrectly."