Cohen takes issue with that.
"The public is not being put first. The public is being treated like a FedEx package, but FedEx treats their packages better," Cohen said.
For perspective, a typical chair in most offices is about 20 inches across. In 1985, that was the seat size for most airlines.
Since then, seat sizes have dwindled, in some cases down to 17 inches, which is about the same width as a computer keyboard.
Charles Leocha is with Travelers United and works with federal agencies on customer complaints.
He told Miller that the airlines are raking in billions of dollars because of the smaller seat sizes and says it's long overdue for the FAA to step in.
"The FAA has a lot to deal with right now. They've got to deal with reality," Leocha said.
That reality: Seats are getting smaller while Americans get bigger.