Canty took video of the incident and shared it on social media.
Mall officials issued a statement in response:
"At King of Prussia Mall, we remain committed to providing a healthy and clean environment for our customers and mall employees. All restaurants and eateries are required to maintain pest control contracts, as does the mall. This covers inspection of all interior and exterior spaces of the mall, including corridors and common areas, such as the food court. Additionally, all food service businesses are inspected regularly and must meet county health code regulations to operate."
Even after going through that experience, Canty did not rule out eating at the mall again.
"Wherever Chick-fil-A is, I'm going. King of Prussia Mall and all, and I'll be there," she told WTFX.