The witness said the man was distraught. He told the agent that he couldn't afford the extra ticket, then stepped aside to make phone calls. A woman overheard the exchange and approached the man, speaking to him for a few minutes.
The woman stepped up to the ticket counter and offered to pay for the child's ticket.
The witness said the man hugged the woman and asked how he could repay her, but the woman repeatedly said, "Don't worry about it."
Love What Matters confirmed that they verified the ticket purchaser, but the woman has chosen to remain anonymous.
According to Facebook commenter Jennica Kettle, who claims to know the woman, this is not the first time that she has engaged in a random act of kindness.