DP&L warns customers of payment scams, gives tips to avoid


Dayton Power and Light has recently received reports of payment scams affecting its customers.

Customers have been contacted by someone claiming to represent the utility and stating that their electric service would be disconnected if they did not immediately provide payment information, according to DP&L.

It is possible for scammers to use email, social media, phone calls or even door-to-door visits. To be sure customers are not providing personal information or complying with requests for payments to a scammer, DP&L urges customers to hang up and call the company at 1-800-433-8500 to ask questions about anyone contacting about the bill or claiming to be from the utility.

»RELATED: Police warn of DP&L scam targeting local residents

The company also offers these tips:

• Never give anyone personal information such as your Social Security number, bank account number or credit card number.

• If you have already provided information to someone making this offer, contact your bank and the three national credit bureaus; Equifax, Experian and TransUnion, immediately.

• DP&L will only come to your door to collect payment if your account is past due and you have been sent notice that your account is scheduled for disconnection. DP&L employees carry photo identification which customers should request to see.

• Check on elderly relatives and friends, often targets of such schemes, to make sure they have not fallen victim to this fraud.

»RELATED: DP&L warns businesses of scam

For more information, visit here.

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