Here’s what to do with those tickets to canceled or rescheduled Dayton Live shows

Pas de Deux is a French phrase that means Step of Two. The duet pictured is Your Provision, which will be performed at the Dayton Ballet’s upcoming concert. SUBMITTED PHOTO
Pas de Deux is a French phrase that means Step of Two. The duet pictured is Your Provision, which will be performed at the Dayton Ballet’s upcoming concert. SUBMITTED PHOTO

Since the first days of the coronavirus pandemic, entertainment venues have had to cancel or postpone hundreds of shows — and Dayton Live is no different. With all of these changes in place, it might be confusing to navigate the various cancellations and postponements and how they will impact your pre-COVID plans.

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Though patrons of Dayton Live (formerly the Victoria Theatre Association) have been notified via email, phone and through posts on social media, many are still confused about what to do with those tickets that they purchased for upcoming Dayton Live shows.

Fans of the musical “CATS” will still get a chance to see their favorite feline-inspired production at the Schuster Center in Dayton in July 2021. CONTRIBUTED
Fans of the musical “CATS” will still get a chance to see their favorite feline-inspired production at the Schuster Center in Dayton in July 2021. CONTRIBUTED

Before doing anything else, Dayton Live leadership recommends viewing its list of canceled, rescheduled and postponed shows on its website. You’ll be able to navigate to the show that you purchased tickets for, and even view a description of what to do with the tickets you have for the show. For details regarding Dayton Performing Arts Alliance performances, including the Dayton Ballet, Dayton Opera, and Dayton Philharmonic Orchestra, pay a visit to the Dayton Performing Arts Alliance’s website. With that said, be sure to check your spam email folders to ensure that Dayton Live emails are not being marked as spam. Patrons can ensure that they receive emails from Dayton Live in the future by adding info@daytonlive.org and tickets@daytonlive.org to your safe sender list.

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“If your performance has a new rescheduled date that works for you, you may simply keep their tickets,” said Lisa Japs, Dayton Live’s vice president. “They will be valid for the new date. If your performance has been canceled or you are unable to make the rescheduled date, you have several options.”

For those who have tickets to a show that has been canceled or rescheduled to a date that you are unable to attend, you will be able to do one of the following three options:

  • Donate the value of your tickets back to the presenting organization, like Dayton Live, Dayton Performing Arts Alliance, Dayton Contemporary Dance Company, Dayton Gay Men’s Chorus, Dayton Dance Initiative, The Human Race Theatre Company and others. If you’re unsure of the presenting organization, you can find this information on Dayton Live’s website.
  • Receive the value of your tickets as a Dayton Live gift certificate that can be used for a future performance.
  • Receive a full refund back to the credit card used for the original purchase — or via check.

Though the on-site box offices are closed due to the coronavirus pandemic, the Dayton Live ticket office phones are receiving calls from Tuesday through Friday from 10 a.m. to 6 p.m.

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“If you know you’d like a refund, please call the Dayton Live Ticket Office at 937-228-3630 so we can verify your original payment method,” Japs said. “Now that we’ve announced our new Premier Health Broadway in Dayton lineup for 2020-2021, our phone traffic has picked up quite a bit, so please be patient. Patrons can also email us at tickets@daytonlive.org.”

In the future, if patrons are wary of attending a performance or event hosted by Dayton Live, they will be able to exchange the tickets for another event, donate the value of their tickets to Dayton Live, receive the value of the tickets as a Dayton Live gift certificate or receive a refund. This policy begins 30 days prior to the performance in question. For more information about the ticket guarantee policy, head to Dayton Live’s website.