Darden chooses Diamond Club recipients based on their restaurant’s financial performance and level of customer satisfaction and service. Company officials said in a release that Otten was recognized “for her commitment to delivering guest experiences at the highest level, while making a difference in the lives of guests and team members, as well as in her community.”
“I am so blessed to have such an awesome team here,” Otten said in a phone interview. “We all encourage each other to be our best.”
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Otten, who grew up in Xenia and now lives in Troy, said this is believed to be the first time a Dayton-area Olive Garden manager has achieved Diamond Club status in the 22 years of the award program’s existence.
An order of breadsticks from a Darden Restaurants Inc. Olive Garden location is arranged for a photograph in Tiskilwa, Illinois, U.S., on Tuesday, Sept. 1, 2015. Darden Restaurants Inc. is scheduled to release earnings figures on Sept. 22. Photographer: Daniel Acker/Bloomberg via Getty Images
“At Olive Garden, we pride ourselves in treating our guests like family, and this would not be possible without leaders like Jodi,” Dan Kiernan, president of Olive Garden, said in a release. “Her passion for service has cultivated a warm and vibrant team culture, making her an incredible asset to both the Dayton community and the Olive Garden family.”
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Darden owns several restaurant brands, including Longhorn Steakhouse, Cheddar’s Scratch Kitchen and The Capital Grille.
To celebrate National Pasta Month in October, the Never-Ending Pasta Bowl has returned to Olive Garden restaurants.